Working In-person

Individual sessions

Full payment is required to confirm your booking, due at least 48 hours before your booking.

Please note: I cannot guarantee any session dates until full payment has been received. If I receive another enquiry for the dates/times you have reserved before you have made payment I will always let you know and give you first option to fully confirm before releasing the dates.

Immersive sessions

Payment schedule:

• Deposit Payment of £250 reserves the dates for your immersive session
• Final Payment (the remainder of the full cost) is required at least 1 week before the in-person session date. This fully confirms your immersive session.

You are also welcome to pay the full costs in your initial Deposit Payment.

Your Deposit Payment indicates your commitment to attend, and enables me to cover the booking logistics, admin, travel and venue costs (when required).  Your immersive dates are only reserved once I have received this first payment.

I cannot guarantee any dates we have discussed until I have received this payment, so I generally advise this to be made as soon as possible after we have agreed dates.

Late payment:

If final payment is not made at least 1 week before our first session date I reserve the right to treat this as a cancellation or reschedule on your part, with any associated costs (see Cancellation & Rescheduling section below).

Cancellation & Rescheduling

I do understand that Life Happens. So here’s how it works if we need to make a change to our session date once it has been confirmed.

If you need to cancel:

For individual sessions: I will refund 50% of your session payment if you cancel any time up to 48 hours before our session date. If you cancel within 48 hours of our session date I will not make any refund.

For immersives: I will keep your first Confirmation Payment.  If you have made a second payment I will refund this in full if you cancel any time up to 1 week before our session date. If you cancel within 1 week of our session date I will refund 50% of your second payment.

If you need to reschedule:

Changing the date of our session will affect any bookings I have already made for travel and venue, for sessions in locations other than my home studio.  I may therefore need to charge an additional fee to cover the cost of any changes required. I will always do my best to keep these costs to a minimum, and will advise you of them at all stages of the reschedule process.  These costs will be in addition to your first Confirmation Payment, and any second payment you may have made.

If I need to cancel or reschedule:

In the event that I need to cancel due to ill health or personal reasons you will have the option for a full refund of all fees already paid, or to transfer these to a new booking with no additional charges.

I will not be liable for any costs (such as travel or accommodation) which you might incur.

Cancellation due to coronavirus:

Unfortunately I am unable to insure against costs for travel and venue which are lost due to coronavirus.  If we are forced to cancel a session a very short notice because either of us has tested positive, or is required to isolate, I may incur unavoidable costs to reschedule.

I appreciate this is not an ideal situation, for either of us, and in such a scenario I will communicate with you to find the best solution on a case by case basis.